Research your conservatory company before buying!
“We carried out our own survey to find out about your reputation…and we were not disappointed!”
Mr & Mrs Sloper wrote to us following their installation, you can read the letter below:
“I wanted to put into writing a huge thank you for presenting us with a conservatory that not only exceeds our expectations, but most important of all a thumbs up to the excellent service that we received. We carried out our own survey to find out about your reputation before hand and we were not disappointed.
From the start, Stuart Mills sold us the product and what I mean by that is he put us totally at ease, we had an instant connection with him and he made us feel like we were talking to a friend rather than trying to sell us something. You have to feel that you trust the person you are dealing with from the start and it is down to him that we set you apart from the rest.
The speed and involvement that followed was great, the builders I have to say were second to none, they worked so hard and they were always tidy and friendly, we were very impressed with them and they set the precedence for the whole company.
Again, having Martyn as our connection and Project Manager put our minds at ease, he really gave us all the support we needed and continually kept us informed of the dates and progression on the conservatory, nothing was too much trouble and he really is a great asset to your company.
All the way through the construction, you met your pre-arranged dates and what really impressed us was when we had thought that we had come to the end and everything was being finished off, Kate rang (your Customer Service Manager) to arrange to come and oversee that everything that had been done and any outstanding issues were highlighted, she even came after our work time which was so convenient for us, she was very informative and we were able to share with her our experiences. This was the icing on the cake!!
I could not complete this without a mention of the product and this was another reason for buying from you, keeping ahead of the game on the design and specifications put you ahead of the rest. The choices you gave were great and we got exactly what we were looking for, an all weather perfect room as an important addition to the house.
To sum up, it is rare that you can say that a British company exceeds expectations, I would fully recommend you to anyone that I speak to and it is really great to be able to tell you so. Thanks once again for your excellent product and service.”
Published
February 8, 2005